Refund policy

Return & Refund Policy

Last updated: July 22, 2026

1. Returns

We want you to be happy with your order. If you are not fully satisfied, you may request a return within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, please contact us at support@klbsales.com with your order number and the reason for the return. Once your return is approved, we will provide you with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us immediately at support@klbsales.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Please include your order number and a photo of the item.

3. Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@klbsales.com.

4. Exchanges

The fastest way to get a different item is to return the original item and, once the return is accepted, place a new order for the item you want.

5. Shipping Costs for Returns

You will be responsible for paying the shipping costs for returning your item, unless the return is due to a defective, damaged, or incorrect item, in which case we will cover the return shipping cost. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (where applicable) will be deducted from your refund.

6. Non-Returnable Items

Certain items cannot be returned, including:

Gift cards
Items marked as final sale or clearance
Items that have been used, worn, or altered from their original condition

If you have questions about whether a specific item is eligible for return, please contact us before purchasing.

7. Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@klbsales.com.

8. Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@klbsales.com. We are only able to cancel or modify orders that have not yet been processed for shipment.