Shipping policy

Shipping Policy

Last updated: July 22, 2026

1. Processing Time

All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days; we will notify you by email if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary depending on your location and the shipping method selected, and typically range from 7 to 20 business days from the date of dispatch. Delivery delays can occasionally occur due to customs processing, carrier delays, or circumstances beyond our control.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for the tracking information to update after you receive this email.

4. International Shipping

We ship to a number of countries worldwide. International orders may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the recipient. These charges are not included in the item price or shipping cost and vary by country.

5. Address Accuracy

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us as soon as possible at support@klbsales.com so we can attempt to correct it before dispatch.

6. Lost or Stolen Packages

We are not responsible for packages that are lost, stolen, or damaged after being marked as delivered by the carrier. If your tracking shows delivered but you have not received your package, please contact the carrier directly and reach out to us so we can assist.

7. Multiple Shipments

Depending on product availability and warehouse location, your order may be shipped in separate packages. You will not be charged additional shipping fees for split shipments.